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電信運(yùn)營商大融合業(yè)務(wù)及數(shù)字化轉(zhuǎn)型
信息技術(shù)與網(wǎng)絡(luò)安全 7期
曹 蕊1,胡萬里2
(1.中國電信集團(tuán)公司,北京100033;2.中國電信陜西分公司,陜西 西安710075)
摘要: 運(yùn)營商融合業(yè)務(wù)發(fā)展已有時(shí)日,至今傳統(tǒng)的基于連接的融合趨于飽和。5G、物聯(lián)網(wǎng)、家庭DICT、人工智能等為融合帶來產(chǎn)品、服務(wù)、技術(shù)等多方面的變革契機(jī),數(shù)字化轉(zhuǎn)型則為融合變革指明了演進(jìn)方向?;诖耍懻摿诵滦蝿?shì)下運(yùn)營商“大融合”雙三維模型及其關(guān)鍵構(gòu)成要素,其中融合空間三維包括連接、終端和應(yīng)用,全生命周期價(jià)值質(zhì)態(tài)三維包括活躍、價(jià)值和時(shí)長,并明確以大融合推動(dòng)運(yùn)營商數(shù)字化轉(zhuǎn)型的數(shù)據(jù)基礎(chǔ)、產(chǎn)品創(chuàng)新、智能策略和量化評(píng)估四項(xiàng)關(guān)鍵任務(wù)。
中圖分類號(hào): F626
文獻(xiàn)標(biāo)識(shí)碼: A
DOI: 10.19358/j.issn.2096-5133.2021.07.002
引用格式: 曹蕊,胡萬里. 電信運(yùn)營商大融合業(yè)務(wù)及數(shù)字化轉(zhuǎn)型[J].信息技術(shù)與網(wǎng)絡(luò)安全,2021,40(7):6-11.

Big Convergence business of telecom operators and digital transformation
Cao Rui1,Hu Wanli2
(1.China Telecom Co.,Ltb.,Beijing 100033,China; 2.Shaanxi Branch of China Telecom Co.,Ltd.,Xi′an 710075,China)
Abstract: Convergence business of telecom operators has been developing for a long time. So far traditional connection-based convergence business is saturated. 5G, IoT, home DICT, artificial intelligence, etc., have brought convergence business reform opportunities for product, service, technology and other aspects. Meanwhile digital transformation has pointed out the evolution direction for convergence business reform. Based on this, this paper discusses the operator Double Three-dimension model of "Big Convergence" and its key components. Three dimensions of Convergence Space includes connections, terminals and applications, while three dimensions of the CLV(Customer Lifetime Value) includes activities, value and duration. Furthermore, the paper identifies four key tasks to drive telecom operators′ digital transformation through Big Convergence, including data base, product innovations, smart strategies and quantitative evaluation.
Key words : Big Convergence;digital transformation;operater

0 引言

電信融合業(yè)務(wù)是指將多個(gè)電信產(chǎn)品和服務(wù)以“一攬子”組合的形式提供給客戶,并按產(chǎn)品組合實(shí)施銷售、計(jì)費(fèi)和服務(wù)的業(yè)務(wù)模式。我國電信“融合業(yè)務(wù)”肇始于2008年電信運(yùn)營商重組、三足鼎立態(tài)勢(shì)形成之后[1]。當(dāng)時(shí)中國電信以其傳統(tǒng)固話、互聯(lián)網(wǎng)業(yè)務(wù)與剛接手的C網(wǎng)業(yè)務(wù)組合形成“天翼計(jì)劃”,從而拉開我國電信運(yùn)營商全業(yè)務(wù)運(yùn)營的帷幕。至今,融合業(yè)務(wù)經(jīng)歷了多次演進(jìn),其產(chǎn)品構(gòu)成向泛在智聯(lián)、智能計(jì)算、數(shù)字平臺(tái)、云網(wǎng)一體轉(zhuǎn)變,5G、物聯(lián)網(wǎng)、家庭DICT、人工智能等融合業(yè)務(wù)產(chǎn)品不斷涌現(xiàn)。而黨的十九大報(bào)告指出,我國社會(huì)主要矛盾已經(jīng)轉(zhuǎn)化為人民日益增長的美好生活需要和不平衡不充分的發(fā)展之間的矛盾。運(yùn)營商如何準(zhǔn)確把握和滿足人民在通信領(lǐng)域的美好生活需要,是當(dāng)下要關(guān)注的問題。



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作者信息:

曹  蕊1,胡萬里2

(1.中國電信集團(tuán)公司,北京100033;2.中國電信陜西分公司,陜西 西安710075)


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